Terms and Conditions
Payment and booking
We ask for a 25% deposit to secure your booking. The balance is due 60 days before your holiday begins.
Payment must be made via bank transfer.
We reserve the right to decline or accept a booking request.
Changing or cancelling your booking
If you wish to change or cancel your booking, please let us know as soon as possible. We will do our best to accommodate your request.
Cancellation at any time will result in your 25% deposit being forfeited. The deposit is always non refundable as it covers the costs incurred and services provided to enable your booking.
All bookings are non amendable and non refundable within 60 days of your check in date. If you need to cancel your booking within 60 days, the total cost of the accommodation including the deposit will be forfeited.
Cancellation should always be in writing to firstname.lastname@example.org
If you need to cancel your booking at a date 60 days or more in advance of your check in date, the 25% deposit will be forfeited. If the balance has been paid in full, the balance will be returned to you minus the 25% deposit.
Refunds will be made in the same form and ratio as the original payment was made. Therefore, if a gift voucher was used to book your stay, the refund will be back onto a new gift voucher at the same amount as originally used.
Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve the owners in any way. We strongly recommend you take out personal travel insurance for all members of your party; it is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
Conditions of rental
You have a contract with the owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the owner, the property and other guests and their property.
You are responsible for informing the owner for any losses or damage to the property as soon as possible.
Please note that you will be liable to pay the owners for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear)
The property is strictly No Smoking and we reserve the right to ask anyone breaking this rule to leave immediately.
You must leave the property by the check-out time specified at time of booking. If any guest behaves inappropriately or improperly (of which the owner will be the final judge on their property), or illegally, the owner reserves the right to ask the guest and their party to leave the property before the end of the holiday period and/or refuse any further bookings from you. Please note that this would be without the right to any refund.
We expect our guests to take good care of the property and leave it in a clean and tidy condition on departure. We reserve the right to make a charge for extra cleaning if the property is not left in a satisfactory condition.
Any damage or loss must be reported straight away. We reserve the right to make a charge for replacements or repairs. Please report anything you find concerning immediately so that we can rectify it for you.
Only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive a refund.
There must be no visitors to the site without gaining permission from the owners beforehand. Visitors must not use the hot tub or stay on the premises overnight and must respect the quiet and privacy of our other guests. We reserve the right to ask disruptive visitors to leave.
We cannot accept responsibility for valuables left in your cabin or any theft or damage to your vehicle or property during your visit.
Conditions beyond our control
Please also note that we cannot be held responsible for refunds or expenses that you incur if we are prevented from fulfilling your booking because of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure").